Returns + Exchanges

We want you to love your Slipps from the very first step. If you need to make a return or exchange, our team is here to make the process simple.

We accept returns within 30 days of delivery.

To be eligible for a return, your Slipps must be in their original condition — unworn, unused, with tags attached, and in the original packaging. Proof of purchase is also required.

Ready to start a return? Simply use the Start Your Return or Exchange link here.

Once your return request is approved, we’ll send you a return shipping label along with instructions for sending your package back to us. Please note that items returned without first submitting a return request cannot be accepted.

Need a Different Size?

Growing feet can be tricky — we get it!

If your Slipps aren’t the perfect fit, you can start your exchange using the link Start Your Return or Exchange. If you’re unsure which size to choose next, our team is always happy to help with sizing before you place your new order and can be reached at hello@slipps.com.

Damaged or Incorrect Items

Every pair of Slipps should arrive perfect for their special dancer.

Please take a moment to check your Slipps when they arrive. If anything isn’t as expected — whether your item arrives damaged, has a defect, or you received the incorrect item — please reach out to our team as soon as possible. We’ll be happy to take care of you.

Refunds

Once your return arrives, our team will inspect it and notify you when your refund has been approved.

Approved refunds will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please reach out to our team so we can help.